Shipping policy
SHIPPING AREA:
- We only deliver to UK Mainland and Highlands areas only
- We do not deliver products to the Islands, Ireland, or Northern Ireland.
NEXT WORKING DAY DELIVERY & CUT-OFF TIME:
- Any order received before 12:00 pm should be delivered the Next Working Day - subject to stock availability
- Next Working Day - available excluding weekends and any holidays.
NO NEXT WORKING DAY DELIVERY - SCOTLAND:
-We are unable to offer next-day service to the following postcode regions in Scotland.
- Postcode: AB, IV, KW, PA.
SAMPLE ORDER:
All sample orders are shipped for FREE (no shipping cost occurs)
FREE SHIPPING
Minimum order value £450 inc VAT qualify for free shipping (excluding Large slabs)
SHIPPING COST FOR ORDER UNDER £450 (inc VAT)
Shipping costs are determined by the product's weight and your shipping location. To view the exact shipping cost, enter your postcode on the shopping cart or checkout page.
Shipping Services:
- APC Overnight (A2Z Shipping): Next working day - for under 50kg parcels.
- DPD: Next working day - for under 50kg parcels.
- - Next Working Day: From £6.50 + VAT
- - Ecomony Service: 2-3 Working Days (Only for order weight over £50kg)
ORDER OVER 50KG (Pallet Service)
Large orders over 50kg will be delivered on a pallet (small, half or full pallet)
Please note that all pallet deliveries will be made via curbside delivery only.
Shipping Services for Pallet:
- Palletways: Next working day - Over 50kg order (semi, half or full pallet).
- K & R Mason Next working day - Over 50kg order(semi, half or full pallet).
TRACKING DETAILS
Tracking details will be available once your order has been processed by the parcel/pallet service. You will receive an email or SMS notification from the delivery company.
CLICK & COLLECT
We offer a convenient Click & Collect service from our location (CR0 4YY). Simply place your order online and select the Click & Collect option at checkout. Once your order is ready, you’ll receive an email notification.
To find the Tile Experience collection point, please refer to the map in the image below.
Collection Hours:
- Monday – Friday: 8:30 AM – 4:30 PM
Collection Address: 108 Beddington Lane, London, CR0 4YY